User's FAQs
To post a request, click "New Request" in the menu,
fill in required fields and select the preferred tags,
then submit. Verified creators who match will contact
you.
Payments are prepaid and held securely by our
processing partner until your content is completed and
delivered, then released to the creator once the
request is closed and the media has been delivered.
Sure, you will be able to chat with creators who has
sent an application for your request! you will be able
to discuss about details and eventually to negotiate
the budget.
If a creator cancels, you get a full refund.
All your medias can be viewed in the 'media' menu.
Yes, all data, payments, and ID verifications are
handled via GDPR-compliant third-party services.
If creators fail to deliver within 90 days, a full
refund is issued.
Yes, all requests must be prepaid to protect both
parties until content is delivered.
Creators's FAQs
Sure, you can cancel your application anytime. If the
request has been already assigned to yout, the
cancellation will results in refund to the requester
and a review on your profile.
No, Turnno is a platform connecting creators with
requestors without needing social media presence. You
are the one who will select the requests that best
fits what you want to deliver!
Creators keep 80%, and 20% is Turnno's fee. Payments
are in USD.
All content must comply with international law. Banned
requests include (but are not limited to) illegal acts
such as incest, rape, content involing minors and more
as detailed in T&Cs.
ID verification is required to prove you are over 18.
This is done securely and confidentially through our
partner.
Once the request is assigned to you, you will see an
amount of "frozen credit" in your account. Frozen
credits are released and withdrawable after content
delivery via your chosen payout method once the
request is closed by the user (or automatically within
15 days).
Sure, communication before offers is encouraged to
clarify details and budget agreements.
Your profile is visibile only for users who you have
applied to for a request. once the request is
assigned, your account will be visibile to the user
only if the request is assigned to you, otherwise it
will be hidden to protect your privacy.
No. Creators are independent contractors responsible
for their own taxes and accounting.
Creators are responsible for applicable taxes/VAT
based on their country’s laws. No tax support is
provided by Turnno.
Yes, you may use a stage name as your username. Real
identity verification is only required privately
during registration to confirm age and prevent fraud.