User's FAQs

To post a request, click "New Request" in the menu, fill in required fields and select the preferred tags, then submit. Verified creators who match will contact you.

Payments are prepaid and held securely by our processing partner until your content is completed and delivered, then released to the creator once the request is closed and the media has been delivered.

Sure, you will be able to chat with creators who has sent an application for your request! you will be able to discuss about details and eventually to negotiate the budget.

If a creator cancels, you get a full refund.

All your medias can be viewed in the 'media' menu.

Yes, all data, payments, and ID verifications are handled via GDPR-compliant third-party services.

If creators fail to deliver within 90 days, a full refund is issued.

Yes, all requests must be prepaid to protect both parties until content is delivered.

Creators's FAQs

Sure, you can cancel your application anytime. If the request has been already assigned to yout, the cancellation will results in refund to the requester and a review on your profile.

No, Turnno is a platform connecting creators with requestors without needing social media presence. You are the one who will select the requests that best fits what you want to deliver!

Creators keep 80%, and 20% is Turnno's fee. Payments are in USD.

All content must comply with international law. Banned requests include (but are not limited to) illegal acts such as incest, rape, content involing minors and more as detailed in T&Cs.

ID verification is required to prove you are over 18. This is done securely and confidentially through our partner.

Once the request is assigned to you, you will see an amount of "frozen credit" in your account. Frozen credits are released and withdrawable after content delivery via your chosen payout method once the request is closed by the user (or automatically within 15 days).

Sure, communication before offers is encouraged to clarify details and budget agreements.

Your profile is visibile only for users who you have applied to for a request. once the request is assigned, your account will be visibile to the user only if the request is assigned to you, otherwise it will be hidden to protect your privacy.

No. Creators are independent contractors responsible for their own taxes and accounting.

Creators are responsible for applicable taxes/VAT based on their country’s laws. No tax support is provided by Turnno.

Yes, you may use a stage name as your username. Real identity verification is only required privately during registration to confirm age and prevent fraud.